Business Improvement Specialist

Jakarta, DKI Jakarta
Work Type: Full Time
As VOILA's Business Improvement Specialist, you will collaborate with different departments within our business to managing the workflow and optimizing operational (offline & online) daily activities and performance. The best candidate should find satisfaction in maintaining and monitoring any aspects related to performance improvement. Along with that, you'll gain more experience in fashion retail industry and find a lot of interesting aspects to be explore together with team.  

Job Descriptions:
  • Monitoring the flow of a workplace and optimize day-to-day activities based on SOP
  • Statistically analysis various operational data and adjust operational strategies in a timely manner
  • Responsible for any operational issues/customer complaints
  • Identifying ways to improve customer experiences
  • Responsible for stock opname report and result
  • Organize organization and documentation regarding all data for stock opname documents
  • Supporting any tasks related to customer service, sales, and marketing teams
  • Monitoring the inventory stock process and stock requisition process from the store
  • Preparing monthly customer service and sales Key Performance Indicator (KPI)
  • Make daily and monthly operational reporting

Job Requirements:
  • Candidate must possess minimum Bachelor’s Degree 
  • Max. 27 years old
  • Min 1 year of experience in an operational role of retail company
  • Attention to detail and having the ability to multitask, prioritize, and manage time efficiently
  • Good communication and collaboration skills
  • Good personality and fast learning
  • Strong problem-solving and time management skills
  • Having passion in the retail company and e-commerce
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) and Inventory

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