Responsible for ensuring that all staff members are well-equipped with the necessary skills, knowledge, and training to provide excellent customer service, understand product details, and uphold the brand's reputation.
- Conduct orientation sessions for new hires to familiarize them with store protocols, product knowledge, and brand values.
- Conduct regular training refreshers to ensure staff are updated with the latest product releases and sales techniques.
- Help to identify training needs through regular consultation with operations management, sales metrics, and customer feedback, etc.
- Maintain detailed records of training sessions, attendees, and their performance.
- Provide regular reports to the Manager on training activities and their outcomes.
- At least 2 years experience in a training role, preferably in the retail industry.
- Familiarity with the watch industry is a plus.
- Strong verbal and written communication skills.
- Ability to design and execute training programs.
- Proficient in Microsoft Office and familiar with various training software and tools.
- Excellent communication and interpersonal skills.
- Willing to travel to different retail locations as required.
Submit Your Application
You have successfully applied
- You have errors in applying