Assistant Retail Operation Manager

West Jakarta, Jakarta
Work Type: Full Time

Job Descriptions:

  • Assist manager on day to day operation for all retail channel (offline stores, e-commerce, and marketplace)
  • Create and execute sales strategies to achieve monthly and annual target
  • To manage ideal inventory level for each channel/stores and conduct stock opname regularly.
  • Overseeing the SOP, administrative processes and complains are carried out properly by the operational team.
  • Doing testing & analyzing CS/Sales performance and service quality for measuring customer service satisfaction
  • Support for doing product research, and others operation works & monitoring
  • Review and evaluate staff's report
  • Manage team of various positions such as : Customer Service, Sales Associate, Merchandise, Service Center
  • Coaching, training and counseling for internal team
  • Report daily, weekly and monthly basis


  • Maximum 28 years old
  • Bachelor Degree from a reputable university from All Major
  • Able to speak English (Speaking & Writing)
  • Minimum 2 years experience as Retail Operation Supervisor or Retail Assistant Manager.
  • Having good knowledge and experience in retail industry
  • Having experience in handling stores, marketplace or e-commerce.
  • Have a strong leadership to manage team, good communication, collaboration, negotiation and analytical skills
  • Attention to detail and having the ability to multitask, prioritize, and manage time efficiently
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) and Inventory

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