Food & Beverage

Guest Relations Manager

Surabaya, East Java
Work Type: Full Time
  • To communicate with both internal and external customers in a polite and constructive manner.
  • To perform duties in a safe, secure manner and ensure the cleanliness, safety and security of guest and working area is maintained to the standards.
  • To contribute ideas and suggestions to enhance operational and environmental procedures in the restaurant
  • To attend and actively participate in departmental communication meetings and nominated training sessions and take responsibility for personal development.
  • To perform any tasks of a reasonable nature as required and requested by a Supervisor or Manager.
  • Serves food and beverage to guest according to prescribed service standards and procedures of outlet with emphasis on speed and accuracy.
  • Cleans and maintains equipment, tools, fixtures, service area in station assigned.
  • Performs any other duties assigned by immediate superior which leads to guest satisfaction and profit for the restaurant.

  • Minimum 3 years of experience in Food & Beverage, Sales, Marketing, Guest Services, or related professional area.
  • Able to read and understand work related documents.
  • Able to communicate effectively in writing as appropriate for the needs of the audience.
  • Proficient in English to meet business needs.
  • Computer literate.
  • Good organization and communication skills
    Must possess outstanding guest service skills and ability to focus on guest needs

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